Kakud Post havrvest Pvt Ltd – Privacy Policy for Outbound Calling Compliance
I authorise Kakud agri & its representatives to contact me with updates and notifications via Email/SMS/What'sApp/Call. This will override DND/NDNC.
We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
1. Introduction
Kakud Agri is committed to protecting the privacy and data security of all customers. This Privacy Policy explains how we manage customer information for outbound calling, including calls made to DND/NDNC registered numbers, in accordance with regulatory guidelines.
2. Purpose of Collecting Customer Data
We collect and store customer information solely for the purpose of providing agricultural product updates, service reminders, support, and business-related communication.
3. Information We Collect
For outbound calling activation, the following details may be collected and stored securely:
- Customer name
- Customer phone number
- Location or region information
- Purpose of communication
- Customer consent status (where applicable)
4. Regulatory Compliance for DND/NDNC Numbers
As per telecom and TRAI guidelines, businesses must update specific details to enable outbound calls to DND/NDNC registered customers. Kakud Agri ensures full compliance with these regulations to avoid misuse of customer information.
Summary of Requirements for Activating Outbound Calls to DND/NDNC Customers
- Business name and registration details must be updated with the telecom operator.
- Purpose of calling must be clearly defined (service, support, or transactional category).
- Customer data must be stored securely with limited access.
- Call logs and consent records must be maintained as per guidelines.
- Caller ID and business header must be verified and approved.
- Outbound calling must adhere strictly to approved templates and communication categories.
5. Usage of Information
Customer information is used only for legitimate business communication such as product information, agriculture support calls, order updates, service reminders, and customer care.
6. Data Protection & Security
Kakud Agri ensures that customer data is stored securely using encryption and access controls. Only authorized personnel can access customer data strictly for operational purposes.
7. Data Sharing Policy
We do not sell or rent customer information to third parties. Data may only be shared with telecom service providers strictly for the purpose of compliance and outbound calling authorization.
8. Customer Rights
- Right to request access to their data
- Right to request correction or deletion
- Right to withdraw consent for communication
- Right to opt-out of marketing calls
9. Contact Information
For any privacy-related queries or requests, customers may contact Kakud Agri at:
Email: info@kakudagri.in
Phone: +91 87469 09080